What's the latest news on physical backer rewards?

Last updated: August 15, 2018 by Dan Ham, Marketing Project Manager

North America, South America, and Oceania Status

  • Vendor Contracted: Complete
  • Address Changes Implemented: August 13, 2018
  • Shipping Status: Shipments are underway! We are receiving batches of shipping confirmations every day and will continue to do so until the majority of these orders have shipped. Please feel free to reach out to us at support@obsidian.net if you have experienced any problems or questions regarding your shipment.
  • Shipment Confirmation Email: Please whitelist support@vsevil.net.

Rest of the World Status

  • New Vendor Contracted: In Progress - contracts are done! The products will arrive at the new distribution center at latest Wednesday of next week. From there, it will be a week or so before the first large batch of shipments can go out. 
  • Shipment of Goods to New Vendor: Still being prepared for move to new vendor in tandem with contract being signed.
  • Address Changes Implemented: August 13, 2018
  • Shipping status: Awaiting Delivery

Current Status

(Update August 15, 2018): Contracts have been finalized! We'll be paying the deposit this week, and the goods will arrive to the new warehouse around Wednesday of next week. From there, we estimate that sorting will take maybe a week or so (hopefully less) before the first batch is ready to be sent out!
(Update August 13, 2018) : We're happy to hear that backers connected to our Ohio house are starting to receive their rewards. To those backers who are in the EU and the rest of the world, we're trying our hardest to get a solution working for you while making sure that all the bumps we've experienced before are smoothed out prior to shipment. Hopefully, this means that everything will be locked down by Wednesday, August 15th, and shipments will start soon after that. Our new distribution center is, thankfully, also in the same country as our previous one, so shipment of goods to the new distributor should be quick once we've locked down the new distributor. We will update this page on Wednesday with a tighter timeline once the i's have been dotted and the t's crossed.
(Update August 06, 2018): We have been informed that the Ohio warehouse has started shipments! Unfortunately we will not receive order shipment status updates live until we get a few batches out, so your order status may stay unchanged in our backer portal during that time. Our EU and world distribution center is still being contracted, but they have received distribution data to give us a clearer timeline. We will update this page again before the week is out based on any incoming information!
(Update August 03, 2018): Our Ohio warehouse has confirmed that the first shipments will start being sent out next week. We've continued getting the data ready for the vendor we plan to contract for our vendor based in the EU, and have started the process for getting the products over to their warehouse early to expedite the time from the contract getting signed to the shipments getting sent out. We'll be updating this page again on Monday with any news from over the weekend.
(Update July 30, 2018): First off, we sincerely apologize to all of you for the lack of communication on our part - without your interest and faith in us, Deadfire could never have become what it is today and you deserve better from us. With that, we need and must do a better job updating all of you on what's going on.
Unfortunately, our fulfillment center for the rest of the world let us know recently they can no longer handle fulfilling for us and we're working on an agreement with a promising vendor in the coming days, with expediency in mind.
Going forward, we will be updating this page on Mondays, and more often if we get news, so check back here for more information.

Frequently Asked Questions

1. I'm not going to be home! Could you please hold off on sending my rewards until I do?

Absolutely! Please contact us with your order number and any pertinent details (such as when it would be the best time for us to send your rewards). If your order has already shipped, we'll definitely still try to make sure it gets to you.

2. I haven't filled out all of my information correctly! Have I missed the boat?

Potentially. As shipments for certain regions have started, your goods may have already shipped first - it doesn't hurt to try, though, so please contact us if you need an address change. We will be sending out new information to our distributors on a weekly basis starting from the first shipment and going on until the end of the year, so please go ahead and send us your new or updated information and we'll get the details over to our distribution centers to fulfill your order.

3. Will I receive tracking information?

Yes! Tracking information will be sent via e-mail by our distributors.

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